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ArtikelWorld, Here We Come; Winners and Losers  
Oleh: [s.n]
Jenis: Article from Bulletin/Magazine
Dalam koleksi: The Economist (http://search.proquest.com/) vol. 403 no. 8785 (May 2012), page S21-S22.
Topik: Banking Industry; Technology Adoption; Bank Technology; International
Ketersediaan
  • Perpustakaan Pusat (Semanggi)
    • Nomor Panggil: EE29.71
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Isi artikelBanking has been surprisingly little touched by the rise of the Internet. It may have embraced many of the trappings of digitisation, such as providing customers with online access to their bank accounts, yet retail banks have invested more effort in bricks than in clicks over the past decade. At a time when businesses from music stores to travel agents have already disappeared from most high streets, the banking industry, which in the mid-1990s by some estimates already had more square metres of retail space than did general department stores in America, has built yet more branches. Many bankers are feeling complacent. Having been told in turn that the credit card, the ATM and the telephone would completely transform their business, and then found that business carried on much as usual, they have been rightly sceptical about similar predictions for the internet. Those who decided to adopt digital technology early on incurred huge costs in building new computer systems on top of the outdated ones that were already in place, for little immediate benefit. Francisco Gonzalez, the chairman and chief executive of BBVA, compares this task to changing the engine on a lorry as it is speeding down a road. Yet their past scepticism over digitisation now threatens to leave the banks dangerously unprepared for the future.
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