Pengaruh Penerapan Sistem Manajemen Mutu ISO 9001:2008 Tentang Pelaksanaan Ujian Akhir Semester Terhadap Kompetensi Karyawan Pengujian di Unit Program Belajar Jarak Jauh – Universitas Terbuka Pekanbaru  

Oleh:

Utami, Tiwi Nurjannati ; Basista, Ronny

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Jurnal Organisasi dan Manajemen vol. 7 no. 2 (Sep. 2011), page 157-167.
Topik: ISO 9001:2008; The Final Exam; Quality Management System
Fulltext: Pengaruh Penerapan Sistem Manajemen (Tiwi).pdf (63.15KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ153.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The Quality Management System Certificate ISO 9001:2008 awarded to UPBJJ-UT Pekanbaru indicated that it had used a variety of standard procedures in a variety of services area including the implementation of the final exam. This paper intends to investigate whether the implementation of ISO procedures affect the competence of examination staff UPBJJ-UT Pekanbaru. Regression analysis technique used to see the impact of implementation ISO procedures on staff competence. From this research we concluded that the implementation of ISO procedures do not affect the competency of staff because the ISO procedures are not adaptive to the condition of the field.

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