The Usefulness Of Self-Assessment Approach Based On Business Excellence Model: An Empirical Study on Vietnam Textile and Garment Companies  

Oleh:

Lien, Nguyen. T.H.

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-20.
Topik: Self-Assessment; Business Excellence Model; The EFQM Excellence Mode; Quality Award; Vietnam
Fulltext: VN28_LienNguyen_fullpaper_Oral_QUALITY MANAGEMENT.pdf (459.52KB)

Isi artikel

The application of self-assessment (SA), an advanced management tool, based on a business excellence model (BEM) has been recognised as improving organizational performance by providing a referenced framework and a common language to direct organisations’ focus on improvement and to assist them to deliver both financial and nonfinancial performance enhancement. This study focuses on the investigation of BEM-based self-assessment experiences of two Vietnamese textiles and garment enterprises. Using a simple EFQM questionnaire tool, this study used semi-structured interviews with senior managers in order to gather data evaluating the benefits of SA to the companies and to identify factors influencing the success of the implementations. Findings provide several insights into how SA outcomes benefit Vietnamese enterprises and key factors influencing successful SA implementation. This paper focused on discussion of major findings of benefits confirmed and also potentials of the European tool in Vietnamese enterprises.

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