A Prioritizing Method of Quality Improvement Activities for Global Strategic Products  

Oleh:

W.S., Shin ; Gal J.E. ; T.Y., Lee

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-10.
Topik: Quality management; QFD; Strategic Product
Fulltext: KSQM08.WanS.,SHIN_Fullpaper.pdf (579.01KB)

Isi artikel

This study suggests a step-by-step procedure for prioritizing quality improvement activities for global strategic products. The procedure consists of three gates. In the first gate, a set of global strategic product alternatives are prioritized using AHP (Analytic Hierarchy Process) through expert group interview. Global strategic product alternatives have been formed based on literature research and current economic policy issues. In the second gate, CTQ (Critical to Quality) elements are selected by applying a combined approach of AHP and QFD. Finally, the profile chart method is utilized in comparing the global strategic products with domestic products. All tests and gap analyses are illustrated using robot vacuum products.

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