Developing Customised Solution (Kedge Process) – Knowledge Excellence Driven and Guided by Expert Policy Documents  

Oleh:

Sehgal, Rajesh ; Mishra, Sangeeta

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-9.
Topik: Process for documentation and transfer of knowledge; Explicit / Tacit Knowledge of experts; Knowledge Seekers; Simplification of work of knowledge seeker
Fulltext: IN18_Rajesh Sehgal_fullpaper (2).pdf (268.27KB)

Isi artikel

Knowledge exists with every-one in both forms - (Explicit- visible, and Tacit – un-visible). While explicit knowledge can be shared, it is difficult to share the tacit knowledge as it is highly invisible and confined in the persons mind. The increased number of retiring/ transferred employees resulting in loss of knowledge in critical areas, triggered the challenge to us at the Knowledge Management Group at Tata Steel, India for developing an end to end process K-EDGE - a five stage process starting “from team formation stage” to the “knowledge capturing stage” for capturing the ‘Expert knowledge’ both in the Tacit & Explicit form. The process helps in retention of knowledge of the experts at the work place and in development of new people who would take the journey forward.

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