Proposal Enabled Explicitly Based on Complainer's Ego State  

Oleh:

Saito, Hitoshi ; Kaneko, Takeshi ; Yokoyama, Shin-Ichiro

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-9.
Topik: Proposal of correspondence; Complainer; Transactional analysis; State of age; Customer satisfaction
Fulltext: JP14-P_hitoshi saito_Fullpaper.pdf (98.76KB)

Isi artikel

In a survey conducted by the Cabinet Office of Japan in 2003 increased the number of companies receiving complaints last five years, you have up to 74.4% of the total, which tends to increase the number of claims accepted. Companies have increased the number of professional staff for the increases of the total claims are up 64.1% to. Instead of cumbersome and unnecessary to consider the claim has been changed to the idea of useful instruments for customer opinions. Side which can elicit useful information to businesses and shops that seem to have a Complainer, support for the proposal to do an equal exchange of views, are discussed in terms of the state of human ego.

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