The Roles of Communication and Organizational Culture in Maintaining Employees' Loyalty (A Case Study of Charoen Pokphand Company)  

Oleh:

Azizah, Siti

Jenis: Article from Journal - ilmiah nasional - terakreditasi DIKTI
Dalam koleksi: Jurnal Ilmu Komunikasi vol. 8 no. 01 (Jun. 2011), page 51.
Topik: Organizational culture; Organizational communications; Communications management

Ketersediaan

Perpustakaan PKPM Nomor Panggil: J113 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

This paper attempts to investigate how communications organization is conducted by Charoen Pokphand Company (a multinational poultry company) to stop the shifting of competitors' employees amid the high tendency of the employees' shifting to competitors' company. This study uses explanatory case study as research method with single case design. The analysis is carried outfrom the perspectives of organizational culture and internal communications functions of the organization in maintaining the employees' loyalty. An analysis of the employees' shifting case id based on several notions that organizational culture is very influential on the process of communication within the organization (Ruppel and Harington 2000), how cultural management affects on the communication (Bordow and More in McKenna 2006), and the effects of cultural subsystems on the employees' loyalty (Eskildsen and Nussler 2000). Literature studies and interviews are performed to obtain data on several cases of employees' shifting which have happened at Charoen Pokphand Company. The informant is an employee who has worked at Charoen Pokphand Company for eleven years and is often received offers to move to other competitors' company. Offers which give better position and salary turn out to be unappealing when compared to the organizational culture and communication processes which provide work comfort.

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