ANALISIS LAYANAN PUSKESMAS TERHADAP KEPUASAN PASIEN PEMEGANG KARTU ASURANSI KESEHATAN KELUARGA MISKIN DI KOTA BOGOR  

Oleh:

Yuningsih, Erni ; Maulana, Lucky Hikmat

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Jurnal Sosial Humaniora: Penelitian Universitas Djuanda vol. 1 no. 01 (Okt. 2010), page 1.
Topik: Puskesmas service; Patient satisfaction; Poor family

Ketersediaan

Perpustakaan PKPM Nomor Panggil: J130 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

The biggest challenge in providing health service is the fulfillment of people, especially the poor, expectation in getting appropriate health service quality and facility. Puskesmas (public health center) is thefront liner in providing public health service and in national health system. Therefore, the government role in improving the access of poor people to health service through health maintenance guarantee programfor poor people. An analysis of the effects of Puskesmas service quality on the satisfaction of poor family health insurance holder patients in Bogor city seen from tangibility, empathy, reliability, responsiveness, and assurance dimensions was done. Results showed that puskesmas service still needed improvement especially in facility completeness and medicine supply. Simultaneously, service quality parameters were found to give significant effects. Partially, it wasfound that tangibility, responsiveness, and assurance gave significant effects but empathy and reliability did not.

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