Effective Managers Say the Same Thing Twice (or More)  

Oleh:

Neeley, Tsedal ; Leonardi, Paul

Jenis: Article from Bulletin/Magazine - ilmiah internasional
Dalam koleksi: Harvard Business Review vol. 89 no. 5 (May 2011), page 38-39.
Topik: Business Communication; Interviews; Superior Subordinate Relationship; Business Etiquette; Management Styles; Professional Relationships
Fulltext: Effective Managers Say the Same Thing Twice (or More).pdf (413.45KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: HH10.43 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

To get employees to do something, managers need to ask them at least twice. The article presents a joint interview with business researchers Tsedal Neeley and Paul Leonardi. It focuses on a research project they led which found that effective managers tend to reiterate important requests using more than one communications medium. They discuss the extent to which this is a deliberate strategy, and differences they observed between managers with and without formal authority.

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