Anda belum login :: 26 Jul 2025 07:57 WIB
Detail
ArtikelThe Concept of Organizational Citizenship  
Oleh: Borman, Walter C.
Jenis: Article from Journal - e-Journal
Dalam koleksi: Current Directions in Psychological Science vol. 13 no. 06 (Dec. 2004), page 238-241.
Topik: industrial-organizational psychology; job performance; citizenship behavior; personality
Fulltext: 06. The Concept of Organizational Citizenship.pdf (88.47KB)
Isi artikelThis article describes the construct of citizenship performance and summarizes some of the industrialorganizational psychology research on organizational citizenship. Citizenship performance is defined as behaviors that go beyond task performance and technical proficiency, instead supporting the organizational, social, and psychological context that serves as the critical catalyst for tasks to be accomplished. The research reviewed addresses these topics: (a) the weights supervisors place on task and citizenship performance when making judgments about organization members’ overall performance; (b) whether personality predicts citizenship performance better than task performance; (c) links between citizenship performance and organizational effectiveness; and (d) relations between organizational characteristics such as justice in the workplace and citizenship performance. Citizenship on the part of organization members is important in contemporary organizations. Because of current trends, such as increased global competition, greater use of teams, continuing downsizing initiatives, and more emphasis on customer service, citizenship performance is likely to be important in the foreseeable future, as well.
Opini AndaKlik untuk menuliskan opini Anda tentang koleksi ini!

Kembali
design
 
Process time: 0.015625 second(s)