Total Quality Management in Education : Problems and Issues for The Classroom Teacher  

Oleh:

Shutler, Paul ; Crawford, Lachlan E. D.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: The International Journal of Educational Management vol. 13 no. 2 (1999), page 67-72.
Topik: CLASSROOM; education; kaizen; TQM; zero defects

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: II35.5 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

Total quality management (TQM), a management philosophy developed for industrial purposes, is now attracting increasing attention in the field of education. Different interpretations of TQM in industry, however, may result in contrasting outcomes when TQM is applied in schools. Briefly reviews how TQM operates in the industrial context and clarifies how the philosophy of TQM may be translated into the context of education. Examines one inter - pretation of TQM which aims at improving the quality of the production system in order to produce a quality product with “zero defects”. This may lead to a teaching and learning process which focusses exclusively on achieving good examination results. This is contrasted with a second interpretation of TQM as a never - ending cycle of improvement in the system of production. In the context of education, this may lead to continually improving the quality of instruction in order to encourage students to become critical and creative thinkers in a fast - changing technological world.

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