In Search of the Right Touch : Interpersonal Assertiveness in Organizational Life  

Oleh:

Ames, Daniel R.

Jenis: Article from Journal - e-Journal
Dalam koleksi: Current Directions in Psychological Science vol. 17 no. 06 (Dec. 2008), page 381-385.
Topik: Assertiveness; Leadership; Organizational; Individual Differences
Fulltext: 05. In Search of the Right Touch - Interpersonal Assertiveness in Organizational Life.pdf (106.12KB)

Isi artikel

Recent evidence suggests that many organizational members and leaders are seen as under- or overassertive by colleagues, suggesting that having the ‘‘right touch’’ with interpersonal assertiveness is a meaningful and widespread challenge. In this article, I review emerging work on the curvilinear relation between assertiveness and effectiveness, including evidence from both qualitative descriptions of coworkers and ratings of colleagues and leaders. I discuss mediators and context effects and also explore why unhelpfully low and high levels of interpersonal assertiveness may emerge and persist. I draw implications for interventions as well as future research.

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