Detail ANALISIS KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS (IPA), DAN QUALITY FUNCTION DEPLOYMENT (QFD) (STUDI KASUS : Klinik Pondok Gede Agung, Bekasi) Bibliografi Author: MAHARANI, DIONITA DYAH ; Wahyu, Marsellinus Bachtiar (Advisor) Topik: Service Quality; Service Quality Method; Importance Performance Analysis; Quality Function Deployment Bahasa: (ID )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2018     Jenis: Theses - Undergraduate Thesis Fulltext: 71-Dionita Dyah Maharani-2014043063.pdf (6.78MB; 37 download) Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract Service quality becomes one of the aspects in the service industry in addressing the increasingly fierce competition, as well as in clinics that are health institutions which is needed by the community. Therefore, this study aimed to analyze the performance and patient satisfaction of the Pondok Gede Agung Clinic, Bekasi, knowing what needs to be focused to be able to realize the satisfaction of patients, as well as providing Clinical quality improvement efforts for Bekasi Pondok Gede Agung. This research was supported by several methods, Service Quality methods, Importance Performance Analysis and Quality Function Deployment. With the integration between Service Quality and Importance Performance Analysis, there are 3 of 17 service attributes that should be focused on getting repairs in the future and into the needs of the patient that is timely arrival of doctors, medical personnel providing services that thorough and timely, and the completeness of the equipment used for examination. Improvement efforts made through the Quality Function Deployment in this study of an evaluation on a regular basis, a reward system for doctors, training employees, conducting comparative studies with other clinics, and apply the 5S system. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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