Compassion in Organizational Life  

Oleh:

Kanov, Jason M. ; Maitlis, Sally ; Worline, Monica C. ; Dutton, Jane E. ; Frost, Peter J. ; Lilius, Jacoba M.

Jenis: Article from Journal - e-Journal
Dalam koleksi: American Behavioral Scientist vol. 47 no. 06 (Feb. 2004), page 808-827.
Topik: Compassion; Positive Organizational Scholarship; Collective Processes
Fulltext: 05. Compassion in Organizational Life.pdf (142.44KB)

Isi artikel

In this article, the authors explore compassion in work organizations. They discuss the prevalence and costs of pain in organizational life, and identify compassion as an important process that can occur in response to suffering. At the individual level, compassion takes place through three subprocesses: noticing another’s pain, experiencing an emotional reaction to the pain, and acting in response to the pain. The authors build on this framework to argue that organizational compassion exists when members of a system collectively notice, feel, and respond to pain experienced by members of that system. These processes become collective as features of an organization’s context legitimate them within the organization, propagate them among organizational members, and coordinate them across individuals.

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