Gilded and Gelded : Hard-Won Lessons From The PR Wars  

Oleh:

Martin, Dick

Jenis: Article from Bulletin/Magazine - ilmiah internasional
Dalam koleksi: Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 81 no. 10 (2003), page 44-57.
Topik: LESSONS LEARNED; qwards & prizes; business history; change management; communication strategy; corporate culture; corporate image; crisis management; divestiture; downsizing; executive selection; headcount; journalists; legislation; liquidity; media relations; perception; perks; public relations; shareholder relations

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: HH10.23 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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A golden statue of a winged youth once perched on the roof of AT & T's old headquarters. But when AT & T lowered the 24 - foot - high statue for regilding so that it could be placed in the company's new headquarters, the chairman was shocked to discover that the figure was anatomically correct. So he decreed that it also be gelded. The altered "Golden Boy" thus became a metaphor for AT & T's recent embattled history, and it serves as a cautionary symbol for all companies operating in today's brutal business environment, where perception can be as important as reality. While image consultants and executives work to gild a company's image, special interest groups and the media can geld a company with countless little cuts. The author, a former executive vice-president of public relations for AT & T, provides an insider's view of some of the company's most painful public relations scrapes. The author offers four lessons : Don't become hypnotized by your own buzz ; understand the way the business media think ; address the needs of all your stakeholders ; and be sensitive to the possible emotional resonance of what appear to be straightforward facts.

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