Detail Analisis Proses Layanan Pemesanan Pada Perusahaan Jasa Pengiriman Barang Dengan Metode Service Blueprint (Studi Kasus: PT. James Trans Logistic) Bibliografi Author: TUWO, BELLA GINA JOANE ; Triyanti, Vivi (Advisor) Topik: Service Blueprint; Freight Forwarding Service; Service Company; Service Quality Bahasa: (ID )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2017     Jenis: Theses - Undergraduate Thesis Fulltext: 2013043113-Bella.pdf (3.47MB; 12 download) Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: FTI-1422 Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract PT. James Trans Logistic is a freight forwarding service company. Freight forwarding service has an imporant rule in Indonesia’s economic growth. Freight forwarding service is needed by a lot of people from various background. The growth of the freight forwarding service caused a tight competition in the market. The problems that have been going around in PT. James Trans Logistic signaling that the service of the company is not at their best. Those problems are, a respon that took a long time to get, mistakes in delivery service’s cost and lateness in goods arrival. Beside that, the company also suffered a downfall in their number of orders for more than 50%. For that, it is needed to do an analysis in their service process to see the mistakes and what is lacking in their service process. The analysis of the service process being was being done with Servie Blueprint. From this Service Blueprint we can find out which process that has the potential to fail. Based on the data processing, the processes that have most failed persentage are the replying email, receiving the goods’ details from customer, and cost measurement process.The problems that happened to these processes were internet connection problem that could be improved by re-starting the wi-fi router or send the email through mobile phone; waiting for customer to send the goods’ details that could be improved by sending them an e-mail once again if JTL have not received the goods’ details in an hour; missing the price list reference that could be improved by attaching it to the work table or in place where could be seen easily; cost measurement process that took a long time could be improved by using Microsoft Excel for a more accurate measurement. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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