Detail Analisis Pengukuran Kinerja Perusahaan Dengan Menggunakan Pendekatan Balanced Scorecard (Studi Kasus: PT. Topcon Precast Industry) Bibliografi Author: PUTRA, SANDJAYA ; Prasetya, Wibawa (Advisor) Topik: AHP; Balanced Scorecard; KPI Bahasa: (ID )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2017     Jenis: Theses - Undergraduate Thesis Fulltext: 2013043092-Sandjaja.pdf (3.35MB; 69 download) Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: FTI-1396 Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract Balanced scorecard has advantages compared to other performance measurements, this measurement is a comprehensive, coherent, and measurable performance measurement. Performance measurement using the balanced scorecard method not only takes into account only financial perspective, but takes into account internal business process perspective, consumer perspective, and learning and growth perspective. Balanced scorecard measurements see all perspectives as equally important. Performance measurement at PT. Topcon Precast Industry is currently using the traditional way, based only on financial perspective. The population of this research is employees at PT. Topcon Precast Industry of 111 employees, then taken sample using purposive sampling technique as many as 30 permanent employees. Then the customer respondents taken as many as 32 customers, but who can participate is 30 customers. The data used in this study are secondary data (report of each division) and primary data (employee satisfaction questionnaire and customer satisfaction that has passed the test of validity and reliability). The purpose of this study is to know the company's performance when measured by the company's balanced scorecard method. The results of the study provide information as follows: 1) Performance Financial perspective is said to be good, the value of KPI is 4.153 where the financial ratios generally have perfect value except net income and operating profit margin. 2) The performance of customer perspective is good, the value of KPI is 3.62 where the customer retention indicator gets perfect score. However, customer acquisition and customer satisfaction value less good. 3) Internal Business Process Perspective Performance is said to be very good because the value of KPI is 4.24. Indicators are generally in perfect value except for innovation indicators. 4) The performance of growth and learning perspective is said to be good because the value of KPI is 3.79. Employee productivity, training, and turnover indicators are poorly rated while employee satisfaction is excellent. Based on the above conclusions, the company is advised to change the current performance measurement method into a balanced scorecard. Companies need to come up with strategies to improve customer perspectives and learning and growth perspectives. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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