Detail Penentuan Prioritas Perbaikan Kualitas Layanan TransJakarta dengan Menggunakan Metode IPA-PGCV (Artikel dari jurnal Rekayasa Sistem Industri, vol.2 2015, PP64-69) Bibliografi Author: Ronald Sukwadi,Jufina Topik: Service Quality; IPA; PGCV; Priority Bahasa: (ID )     Tahun Terbit: 2015     Jenis: Article - diterbitkan di jurnal ilmiah nasional Fulltext: Penentuan Prioritas Perbaikan Kualitas Layanan...pdf (235.23KB; 12 download) Abstract TransJakarta was a Bus Rapid Transit (BRT) system in Jakarta. It was designed to provide Jakarta citizens with a fast public transportation system to help reduce rush hour traffic. After operating more than one decade, many suggestions and critics were given related to service quality. IPA and PGCV methods were applied to determine which service attributes should be improved and their priorities. In this research, eight service attributes were identified as critical attributes (on first quadrant of IPA diagram). The higher value of PGCV index indicated the priority level of attributes. Based on its priority level, the order were 1) easiness of giving suggestions, 2) ticket queue, 3) easiness of complaints, 4) the facilities for passengers with special needs, 5) employees appearance, 6) transportation cost, 7) accessibility, and 8) the number of bus. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

Copyright © 2006, 2007 Unika Atma Jaya, all rights reserved