| Intense competition in the business world, pushing the company to race in the quality, improve the quality of the product, and should be able to keep and maintain the quality of the product. Not only through pricing and marketing strategies, the aspect of quality is the key factor to get customer satisfaction. On the other hand, continuous quality improvement is also one of the company's main goal to achieve zero defect quality by controlling costs. The purpose of this study was to determine the costs of quality that exist in PT XYZ and its influence on the company. With the analysis of the costs of quality spent by the company, will be analyzed how it would affect profit PT XYZ. The method used was a case study, which was conducted at PT XYZ data 2011-2013 financial statements. The results of the analysis of quality costs at PT XYZ is the cost of quality spent by PT XYZ is quite large as compared to the profit of the company, the cost of quality that occurs during the period is greater than the profit of the company. However, a decrease in the cost of quality periodically ensued from 2011 to 2013, the cost of quality in 2011 amounted to 7.337% of the sale, and then declined slightly to 7.269% in 2012, and again decreased to 6.249% of sales in 2013. |