| Value chain is systematic way to study all done activies's company and also how is this activity have interaction for needed to the analysis of source of excellence compete, Porter ( 1985). Value assorts company into various the activity is relevant strategically to comprehend the behavior of expense and also source of the difference and this is potential. Companies have the best of in competition with doing the activity strategically better or cheaper compared to his competitors. Research concerning analysis value chain at inpatient service in Sukmul Sisma Medika Hospital this aim to know the process delivery of value to patient. Beside that this research aims to make design delivery of value to patient in Sukmul Sisma Medika Hospital by using analysis the generic value chain.To know the process delivery of value in Sukmul Sisma Medika Hospital, writer do the research qualitative by executing Focus Group Discussion (FGD) and depth interview to the employees grouped pursuant to service category or his contribution each to inpatient service process. Then pursuant to research, writer identify the service procedure or process inpatient service and compile to generic value chain at each the shares related to inpatient service. Result identify of service procedure and process inpatient service and also compilation of process and generic value chain at home pain give the information and picture concerning delivery of value to patient where enchaining the hospital value not self supporting but consist of some enchaining the value able to divided pursuant to the shares amount give the direct service to patient, that is: emergency service, registration, treatment, laboratory, medical supporter and supporter of hospital. This picture'here in after become the worthwhile information and can be utilized in compiling the plan research into other be like analysis satisfaction of patient or the marketing plan more comprehensive where enabling the hospital to compile the excellence strategy compete the excellence good in Ae case of low expense (cost leadership) and excellence because his specification differentiation). |