Detail Gambaran Tingkat Kepuasan Pasien Terhadap Layanan Rawat Jalan di Rumah Sakit Atma Jaya Bibliografi Author: SUTANTO, ALANSAN JULIO ; Hasan, Surilena (Advisor); Djuartina, Tena (Examiner) Topik: PATIENT SATISFACTION; patient’s satisfaction; outpatient; atma jaya hospital; kepuasan pasien; rawat jalan; rumah sakit atma jaya Bahasa: (ID )     Penerbit: Fakultas Kedokteran Unika Atma Jaya     Tempat Terbit: Jakarta Utara    Tahun Terbit: 2016     Jenis: Theses - Karya Tulis Ilmiah Kedokteran (KTI-FK) Fulltext: KTI Alansan.pdf (1.94MB; 65 download) Ketersediaan Perpustakaan FK Nomor Panggil: KTI-FK-1002 Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract Background: Patient’s satisfaction is an indicator to measure the quality of service in hospitals. Measuring patient's satisfaction level can be used as the basis for hospitals in maintaining their quality of service. Purpose: To know the figure of patients’ satisfaction level of outpatient service in Atma Jaya Hospital. Methods: This cross-sectional research was done on 555 outpatient patients in Atma Jaya Hospital from September to November 2015. Measuring instrument used is Angket “Kepuasan Pelanggan Rumah Sakit Atma Jaya” that is done by selfreporting. If the respondents had difficulties while doing the questionnaire, the researcher would help the respondents. Analysis of this data is univariate. Results: There were 555 respondents in this research, and were often found (61%) females, (43%) high school education level, (66%) married, and (52%) with low economic status. 43%-87% patients who were satisfied by the outpatient service in Atma Jaya Hospital with the highest satisfaction score is on the doctors’ friendliness in IGD (satisfaction score = 4.51) and the lowest satisfaction score is on the speed of pharmacy service (satisfaction score = 2.73). Conclusion: The majority of the respondents (43%-87%) were satisfied of the outpatient service in Atma Jaya Hospital, and almost all of the aspects were measured as satisfying. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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