Detail Analisis Perbaikan Kualitas Layanan Parkir Sepeda Motor Unika Atma Jaya (Kampus Semanggi) Dengan Pendekatan Konsep Lean Service ( Studi Kasus: PT. ISS Indonesia) Bibliografi Author: ADRIAN, JORDAN ; Hidayat, Trifenaus Prabu (Advisor) Topik: PT. ISS Indonesia; Parking Service; Grey Relation Analysis; Lean Service Bahasa: (ID )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2016     Jenis: Theses - Undergraduate Thesis Fulltext: Jordan Adrian's Undergraduate Theses.pdf (5.1MB; 29 download) Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: FTI-1252 Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract PT ISS Indonesia is companies engaged in services and provide services in accordance with the needs of the customer. The scope of service from this company management is one of the motorcycle parking area. Consumers of these companies from various circles as Atma Jaya Catholic who cooperate in managing the motorcycle parking area. The management is intended to provide comfort to all users of motorcycle which use this area. But it is undeniable that there is still lack of felt by the users related to the services provided by the company for this service. Therefore, there needs to be an analysis of the important attributes that are still not meet the hopes of the user. Analysis of these aspects which would later become a basis in getting a repair solution that can be done to review for PT ISS Indonesia in evaluating the performance of the services during this given. Data collection method with the use of the questionnaire covered and the help of the method gray relation analysis and repair analysis done using the approach the concept of clean function service. Method of gray relation analysis is a method used in the weigh to determine service attribute that less satisfying but important its existence according to the user. This method uses the help of the questionnaire research in order to get answers objective from the user area. Based on the method selected 5 attributes that represents the security in the parking area, comfort a canopy (roof guards), and the services on the counter. With the help of the approach the concept of clean function service can be analyzed the cause and repairing solutions. This approach is more to 3 how the analysis of the root of the problem of simulation of the system and the utilization of service value stream mapping. The results of this research is an increase in the number of officers watching, installation CCTV images, the use of a new payment system that is tapping card, use canopy to pedestrian path on the area in the parking lot and an increase in the number of the counter out. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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