Detail Constructing performance appraisal criteria based on Spencer competencies in small-sized service companies (article of Proceeding of The 10th Asian Network for Quality (ANQ) Congress, Hong Kong, 31 July- 3 August 2012) Bibliografi Author: Sukwadi, Ronald ; Ching-Chow, Yang Topik: performance appraisal; competencies; Spencer; AHP; small-sized service company Bahasa: (EN )     Penerbit: The Asian Network for Quality (ANQ)     Tempat Terbit: Hong Kong    Tahun Terbit: 2012     Jenis: Papers/Makalah - pada seminar internasional Fulltext: ANQ 2012 Hong KOng - Ronald Sukwadi.pdf (496.76KB; 7 download) Abstract Performance appraisal has been put in the most important place in human resource management, as well as in the strategic management. Performance appraisal is a process used by the industries to evaluate their employees' efficiency and productivity; it is also used to plan the employees' promotion program, salary policy, layoffs decisions, etc. In such an evaluation process the appraisers adopt some key criteria to employees' performances. In this paper we develop the core appraisal criteria based on Spencer competencies for workers in small-sized service companies. As there are dependencies among criteria, analytical hierarchy process (AHP) is used for comparing the evaluation criteria under consideration and determining perceptions of the importance of various criteria. The proposed appraisal criteria could be considered as a reference for the industries and any organizations. In this study, we conduct the empirical study for small cleaning service companies. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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