Detail Peranan service quality, perceived value, Kepuasan, Dan Involvement Terhadap Behavioral Intentions Penumpang Transportasi Umum (Studi Kasus : KRL Jabodetabek) Bibliografi Author: WILLIAMPUTRA, GRANDEE TEOFILUS ; Sukwadi, Ronald (Advisor) Topik: Service Quality; Perceived Value; Customer Satisfaction; Involvement; Behavioral Intentions; Structural Equation Modelling; KRL Commuter Line Bahasa: (ID )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2014     Jenis: Theses - Undergraduate Thesis Fulltext: 2010043009-Grandee Teofilus.pdf (6.6MB; 70 download) Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: FTI-1122 Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract The Purpose of this research is knowing the roles of Service Quality, Perceived Value, Customer Satisfaction, and Involvement towards Behavioral Intentions of KRL Commuter Line’s Passengers in Jabodetabek. This research is described in the hypothesis to analyze the effect of each variable has a significant relationship or not. Especially for Jakarta, the importance of managing massive mass transit, congestion done to unravel the increasingly severe highway and reduce air pollution that has been polluting the surrounding environment. The population of this study is KRL Commuter Line passengers from all the loops and the number of samples used for the study of 200 respondents. Processing this data using structural equation modeling (SEM) technique with confirmatory factor analysis (CFA) for the measurement model and the structural model techniques. The results of this study is a model equation that has met the criteria Goodness of Fit is Chiquare, p-value, CMIN/DF, RMSEA, TLI, and CFI may be an indicator that this research model is accepted. To make this model fit, this research assisted with AMOS software 22.0 and SPSS 17.0 for calculating statistical testing. From the research, a hypothesis that can be built as many as 10 hypothesis. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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