Detail Induk Managing quality service in hospitality: how organizations achieve excellence in the guest experience (2012) Bibliografi Pengarang: Ford, Robert C.; Sturman, Michael C.; Heaton, Cherrill P. ISBN: 978-1-111-30773-8 Bahasa:  English Penerbit: Cengage Learning Asia Tahun terbit: 2012 Jenis: Books - Textbook Lokasi: Perpustakaan Pusat (BSD) Filter berdasarkan Nomor IndukNomor PanggilFormatKet. Letak: Filter No. Nomor Induk Nomor Panggil Tandon Format Thn. Cetak Ket. Letak Status 1 201301004109 381.3 FOR m No Printed (default)   Perpustakaan BSD Available 2 201813000011 381.3 FOR m No       Borrowed  Back

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