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Intercultural sensitivity of Indonesians in multicultural and international engagements (dipresentasikan pada Seminar "Pentingnya Kompetensi Antar Budaya dalam Era Globalisasi: Studi Komparasi Indonesia - Cina" Unika Atma Jaya, Jakarta, 9 Februari 2007)
Bibliografi
Author:
Panggabean, Hana Rochani G.
Topik:
Intercultural Sensitivity
;
Group Diversity
;
Indonesian Culture
Bahasa:
(ID )
Penerbit:
Center of East Asian Studies, Atma Jaya Catholic University
Tempat Terbit:
Jakarta
Tahun Terbit:
2007
Jenis:
Papers/Makalah - pada seminar nasional
Fulltext:
Hana Panggabean.pdf
(13.05MB;
57 download
)
Abstract
Numerous intercultural studies (e.g., Adler, 2002) pointed it out that cultural diversity in workgroups is a critically strategic factor for cross-national engagements since it can be either a key success or a fundamental weakness for group performances. Intercultural workgroups are beneficial since cultural diversity might lead to various patterns of thoughts, ideas and work conducts. Unfortunately, cultural diversity is also resulted in social stereotyping and distrust which eventually leads to communication problems, personal frictions and conflicts. Cross-national works on group performances commonly agreed on typical problematic areas: communication, power management, and work ethics (Smith, Hecker, Chei, Chen, Harb, Jackson, Mogaji, Srivastava, Thomason, S and Yanchuk, V. 2004; Tjitra, 2001; Panggabean, 2002). Based on these phenomenons, to manage group diversity is reasonably important for intercultural group performances.
I Several means to manage cultural differences in workgroups has been suggested by studies on intercultural relations (Adler. 2002; Dinges & Baldwin, 1996). Among them is the concept of Intercultural Sensitivity (ICS), an important intercultural competence' in dealing with overseas assignments. The variable' covers skills to manage and make the maximum use of cultural differences. In international working contexts. the importance of I~S is recognized in selecting expatriates for overseas assignments (Vulpe. Kealey, Protheroe, & MacDonald, 2001), in measuring level of effectiveness to manage multicultural work groups (Cui & Van Den Berg, 1991) and in predicting manager's performances in international workgroups (Thomas, 1999).
I This study is the first step of exploration on Indonesian and Chinese ICS as a potentially strategic intercultural competence. As member of the world economy. Indonesia and China share the reality of internationalization along with its increasing existence of intercultural workgroups. Studies on international workgroups involving Indonesian and Chinese reveals similar problematic areas (see Smith, Hecker, Chei, Chen, Harb, Jackson, Mogaji, Srivastava , Thomason, Sand Yanchuk, V. 2004; Tjitra, 2001; Panggabean, 2002).
In terms of cultural context, the two countries held specific position. Indonesia is widely known as a pluralistic society with almost 350 ethnic groups and more than 250 regional languages. China is recognized as the origin of many Asian cultures. Its cultural influences reach regions, and societies beyond the country limit. While China is developed from various tribes and ethnics as well, the nation is less culturally diverse than Indonesia in terms of cultural heterogeneity.
Basing itself to the cultural identity context of Indonesians and Chinese, this study is divided into two parts. The first part aims at developing and comparing indigenous models for Indonesian and Chinese ICS. The second part shall apply these models for comparison study. This article is based on the first part study of Indonesian ICS. Considering the multicultural society of Indonesia, the model development of Indonesian ICS is started from monocultural studies and continues to intercultural studies. Two studies prior to this work has been done to reveal eight characteristics of Indonesian ICS and to develop an Indonesian ICS Scale. This study applies the scale to 212 Indonesian professionals in multicultural (N=130) and international ( N=82) work groups. Seven Indonesian ICS are resulted, namely group harmony, multiculturality, active sensitivity, initial cautiousness, conflict avoidance, implicit communication , and musyawarah untuk mufakat. Furthermore, the study compares the profiles of Indonesian ICS in both kinds of workgroups and identifies similar trends as Well as differences .
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