A Model For Optimal Delivery Time Guarantees  

Oleh:

Hill, Arthur V. ; Hays, Julie M. ; Naveh, Eitan

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Journal Of Service Research vol. 2 no. 3 (Feb. 2000), page 254-264.
Fulltext: 254.pdf (159.7KB)

Isi artikel

This article formulates a model for finding the optimal delivery time performance guarantee. The expected profit model is solved to find a closed-form expression for the optimal delivery time promise. The simple, yet powerful model gives new insights into performance service guarantees in general and delivery time guarantees in particular.

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