| Procurement process is iimportant in the company where the process will determine wether the goods until long into the hands of customers. A good procurement process is started from making an offer, bargaining, bidding confirmation, purchase order creation, deliery, and ultimately the goods up in thecompany. CV ECHO is a company engaged in import, export and industry. Almost all purchases of goods CV ECHO are imported product, so that ist procurement process take a long time for each process of making an offer many the price of a delay in the confirmation so long wait customer prices for goods you want confirmation. A proposal on service standards for CV ECHO will be made talking into account the expectation of customers based on the analysis using the service blueprint will help to identifity fail point that are potential point of failure in a process, where the service blueprint produced will be illustrarted by the process experienced by cunsumer. Based on data processing, it can be said that the most critical element of the current process is a supplier who did not receive the mai abd instead purchasing of the current it is proposed to every email will always be gven a decription. Then the old manager to provide information and submit the data, so the proposal schedule of when to give information and submit data to manager. Proposed service standart is also a strategy in addressing the weaknesses that the company can fix the weaknesses in current. |