| In this sophisticated globalization era, every human must need what is called as education. Education is a thing that can not be seperated in our life and it also doesn’t know the limit of age. We have got education since early in our family. Everything that we do and also our thought always come from critical thinking in making the best decision. Nowadays, the education quality of an education institution is very important in producing alumnus with a great quality. The education quality is very influenced with the organizer of the system of educational program. That is why a measurement for criteria performance for educational institution is needed. In this paper, the criteria performance has been done in the Saint Theresia Tourism High School using the reference from Malcolm Baldrige National Quality Award. In each category system in the criteria performance, Saint Theresia Tourism High School got the average score percentage for 54% from the maximum score of each item. Based on the analysis and assesment in Saint Theresia Tourism High School using the Malcolm Baldrige method, this school got 495.5. This score is 54% from the total point, 920, that is why Saint Theresia Tourism High School is classified as the school with good performance. This condition shows that this school has systematic management and effective approach so, the result is good tend to excellent in all of the important segment. The continuous improvement has been done by this school. |