Detail Determinants of Perceived Usefulness and Perceived Ease of Use in The Technology Acceptance Model: Senior Consumers’ Adoption of Self-Service Banking Technologies (in Academy of World Business, Marketing & Management Development Volume 2 No 10) Bibliografi Author: Rose, Janelle ; Fogarty, Gerard Topik: Self-service technologies (SSTs); Technology Acceptance Model (TAM); self-service banking technologies (SSBTs) Bahasa: (EN )    Edisi: Jul 2006     Penerbit: Academy of World Business, Marketing and Management Development (AWBMAMD)     Tempat Terbit: Perth    Tahun Terbit: 2006     Jenis: Article - diterbitkan di jurnal ilmiah internasional Fulltext: 10_Janelle_Rose_Service_Technology_Adopt.pdf (57.81KB; 9 download) [Informasi yang berkaitan dengan koleksi ini di internet] Abstract Self-service technologies (SSTs) play a major role in enabling consumers to perform service delivery themselves. The purpose of this study was to test extensions of the Technology Acceptance Model (TAM) aimed at predicting senior consumers’ acceptance and use of self-service banking technologies (SSBTs). A survey methodology was employed to gather data from 208 seniors on variables captured by the extended TAM. Path analysis indicated that selfefficacy, technology discomfort, perceived risk and personal contact were determinants of perceived ease of use and perceived usefulness and also direct and indirect determinants of attitude towards and intention to use SSBTs. These findings have theoretical implications for models of technology acceptance and practical interventions designed at increasing use of SSBTs. Kajian editorial Conference Proceedings Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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