Detail A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services (In managing service quality, Vol. 16, No. 2) Bibliografi Author: Olorunniwo, Festus ; Hsu, Maxwell K. Topik: Customer services quality; Customer satisfaction; Consumer behaviour; Factor analysis; Service industries Bahasa: (EN )     Penerbit: Emerald Group Publishing Limited     Tempat Terbit: United Kingdom    Tahun Terbit: 2006     Jenis: Article - diterbitkan di jurnal ilmiah internasional Fulltext: 1080160201.pdf (210.23KB; 41 download) Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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