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Pengaruh Service Quality, Information Quality, dan System Quality terhadap Kepuasan Pengguna E-Learning (Studi Kasus : Unika Atma Jaya)
Bibliografi
Author:
FERALINE, JENNIVINE
;
Surbakti, Feliks Prasepta Sejahtera
(Advisor)
Topik:
Kepuasan
;
E-Learning
;
SEM
;
LISREL
Bahasa:
(ID )
Penerbit:
Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya
Tempat Terbit:
Jakarta
Tahun Terbit:
2011
Jenis:
Theses - Undergraduate Thesis
Fulltext:
Jennivine Feraline's Undergraduate Theses.pdf
(1.44MB;
32 download
)
Ketersediaan
Perpustakaan Pusat (Semanggi)
Nomor Panggil:
FTI-707
Non-tandon:
tidak ada
Tandon:
1
Lihat Detail Induk
Abstract
E-learning is an abbreviation of electronic learning, is a new way in teaching and learning using electronic media especially the Internet as a learning system implementation. When a university elearning system within the organization, then success should be measured and determined in this study discussed the e user satisfaction -learning. One factor that must be considered to measure the success of e-learning educational program in support of teaching activities is how to evaluate satisfaction with elearning program. Satisfaction is one of the important things that need attention. In this study, user satisfaction is reflected by three dimensions, namely service quality, information quality and system quality. Testing the hypothesis using the concept of SEM (Structural Equation Modelling) with LISRELbased software with 330 samples of respondents. Based on the results of data processing, there are several qualities that need to be improved, in order to increase user satisfaction. Of the three dimensions tested, there were no significant value to the users satisfaction. So we need to learn again what factors become decisive attitude e-learning user satisfaction.
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