Atma Jaya Catholic University of Indonesia has a canteen which became a place for employees and students to enjoy food and beverages. However, there are several issues contained in the canteen service system. These problems are the seats
filled, long service time, hot air, access in and out of narrow, long waiting time, and a dirty table. The existence of these problems should be corrected in order to enhance customer satisfaction can teen itself so that will cause a sense of satisfaction
and loyalty of our customers to keep eating and drinking at the canteen Atma Jaya.
In this study, researchers used the DMAI method which will describe current conditions as viewed by customers using pareto charts and control charts, then to search out the cause of these problems by using the fishbone diagram. After knowing the current situation and the cause of any problems found, then the stages will be improved to find solutions that can be used to eliminate existing problems. To search this solution were calculated using TRIZ (Theory of Inventive Problem Solving). At that stage TRIZ method, originally created the diagram formulation that would indicate the presence contradiction if there is a problem solving. Then the results from the formulation chart will be used in contradiction table to figure out solutions
that can be used to solve the problem. The solutions obtained through TRIZ as very
innovative, the example is by reducing the number of food vendors in the canteen which will place it will be used to perform the addition of seating, so as to minimize the occurrence of the problem. |