Moving From Readers To Customers To Clients In The Business & IP Centre At The British Library: Changes In The Nature Of People Coming Into The Centre  

Oleh:

Infield, Neil

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Business Information Review vol. 25 no. 2 (Jun. 2008), page 125-126.
Topik: business information services; customer needs; information professionals’ roles; service development; training
Fulltext: 125.pdf (59.79KB)

Isi artikel

News from the National: The British Library Business & IP (Intellectual Property) Centre at the British Library will be contributing opinion pieces about their insights into business information on a regular basis. This item looks at how they responded to unexpected demands from visitors, which led to them developing new services and re-evaluating the ways in which they interacted with customers.

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