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Detail Koleksi
BukuPerancangan Sistem Pengukuran Kinerja Perusahaan Dengan Metode Integrated Performance Measurement Systems (IPMS) (Studi kasus: Asuransi Jiwa Bersama BUMIPUTERA 1912)
Bibliografi
Author: ARIYANTI, AGATA ELTA DWI ; Rumanti, Augustina Asih (Advisor)
Topik: Performance Measurement; Integrated Performance Measurement System (IPMS); Analytical Hierarchy Process (AHP); Key Performance Indicator (KPI)
Bahasa: (ID )    
Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2011    
Jenis: Theses - Undergraduate Thesis
Fulltext: Agata Elta Dwi Ariyanti's Undergraduate Theses.pdf (1,26MB; 68 download)
Ketersediaan
  • Perpustakaan Pusat (Semanggi)
    • Nomor Panggil: FTI-638
    • Non-tandon: tidak ada
    • Tandon: 1
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Abstrak
Performance measurement can be performed to determine the performance level of a company,
performance measurement will provide an overview and evaluation of the current performance in a company, also the present conditions which are being faced by AJB Bumiputera 1912, the company wants to be survived as the pioneer in insurance company in Indonesia. To achieve this objective, AJB Bumiputera have been made great efforts to improve their performance.
Method of Integrated Performance Measurement System (IPMS) which are consist of four elements of measurement, Stakeholder, Stakeholder Requirements, External Monitor, and Objectives. The purpose in using the IPMS method is to determine the purpose (goal) which it wants to be achieved and how to contribute in an achievement through determination of Key Performance Indicator (KPI). IPMS method can be used to monitor the position of AJB Bumiputera consistently in order to achieve their goals or objective by measuring performance when they are to be compared by their competitors. The process of determining the KPI is based on the performance of key performance which helps to meet the expected goals. From the KPI which are being performed in the formulation of a hierarchy in accordance with relevant stakeholders. In the between of each KPI is weighted by using the method of Analytical Hierarchy Process (AHP), the purpose it to determine the interest between each KPI.
The result of the method of performance measurement 22 KPI is a description of the condition in the company from four stakeholders: the customer, agents, employees and community. In addition, it can determine the position of AJB Bumiputera againts Jiwasraya as their competitors. The expected result of this observation is able to know the results of performance measurement and performance of AJB Bumiputera which has been done so far.
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