Customer Requirement Management In Product Development: A Review Of Research Issues  

Oleh:

Jiao, Jianxin (Roger) ; Chen, Chun-Hsien

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Concurrent Engineering vol. 14 no. 3 (Sep. 2005), page 173-186.
Topik: requirement management; customer engineering; product definition; product design; customer relationship management.
Fulltext: 173.pdf (237.77KB)

Isi artikel

The importance of customer requirement management in product development has been well-recognized in both academia and industry alike. This article provides a comprehensive review of the state-of-the-art research in this field. Customer requirement management entails various issues related to requirement elicitation, analysis, and specification, as well as the requirement management process. With respect to a holistic view of customer requirement management, key challenges and future research directions are identified.

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