Detail Past Experience and Future Tourism Decisions (in Annals of Tourism Research, Vol. 16) Bibliografi Author: Mazursky, David Topik: Expectations; Satisfaction; Tourism Decisions Bahasa: (EN )     Penerbit: Maxwell Pergamon Macmillan     Tempat Terbit: New York    Tahun Terbit: 1989     Jenis: Article - diterbitkan di jurnal ilmiah internasional Fulltext: Marzusky_1989.pdf (858.15KB; 0 download) Abstract In many previous studies of consumer satisfaction/dissatisfaction, specific performance expectations were considered the prime baseline of disconfirmation and post-exposure outcomes. The present study broadens the scope of the factors involved in the arousal of satisfaction and its outcomes. It is asserted that the traditional view constitutes but one of two mechanisms that impinge on the formation of future behavioral intentions. Norms and measures of past experience form another baseline standard that does not necessarily coincide with (or be mediated by) the expectational baseline. An exploratory test of the extended paradigm in the context of consumers’ reactions to a tourist attraction is presented. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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