Detail A Study of Hotel Service Recovery Strategy   Oleh:  0'Neill, John W. ; Mattila, Anna S. Jenis: Article from Books - Textbook Dalam koleksi: Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry, page 205-215. Topik: Hospitality industry - management; Tourism - management Ketersediaan Perpustakaan Pusat (BSD) Nomor Panggil: 647.94068 TOU Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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