Ethical issues confronting travel agents  

Oleh:

Dunfee, Thomas W. ; Black, Bruce M.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Journal of Business Ethics vol. 15 no. 2 (Feb. 1996), page 207.
Topik: Ethical Issues; Travel Agents; Corporate Clients; Client Privacy

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: BB27.24 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

This article provides an overview of current and prospective ethical issues facing commercial (as opposed to leisure) travel agents. Industry wide ethical issues include conflicting pressures from suppliers and clients, competency requirements for agents and misleading advertising and sales claims ("vaporware" in industry jargon). Issues with travel suppliers include calculation and payment of commissions, fare loopholes, frequent flyer plans and the use and abuse of benefits directed to individual employees. Issues with corporate clients of travel agents include hidden preferred carriers or suppliers, client pressure to use fare loopholes and hidden relationships with corporate travel consultants. Future issues include protecting client privacy, free riding, and divergent international business practices.

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