| Chapter one deals with basic concepts about indicators and process performances. The second chapter discusses critical aspects, troubles and curiosities which can be produced representing a generic system by means of indicators. The third chapter focuses the attention on the problem of the “uniqueness” of representation. Given a process, the way to represent it through indicators is univocal? Chapter four analyses indicators properties. Description is supported by a large use of examples and practical applications. Fifth chapter illustrates methods for implementing performance measurement systems: how to activate and maintain them over time. It also examines the role of indicators as “conceptual technologies”. In conclusion, chapter six deals with the concepts of indicator, measurement, preference and evaluation, comparing them from the objectivity and empiricity viewpoints. |