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Acquisition and Impact of Consumer Expertise
Oleh:
Gurhan, Zeynep
;
Sternthal, Brian
;
Maheswaran, Durairaj
Jenis:
Article from Bulletin/Magazine
Dalam koleksi:
JOURNAL OF CONSUMER PSYCHOLOGY vol. 5 no. 2 (1996)
,
page 115-134.
Topik:
acquisitions
;
acquisition
;
consumer expertise
Ketersediaan
Perpustakaan Pusat (Semanggi)
Nomor Panggil:
JJ42.3
Non-tandon:
1 (dapat dipinjam: 0)
Tandon:
tidak ada
Lihat Detail Induk
Isi artikel
Two experiments examined how consumer expertise moderates message learning and product evaluation. It was found that organizing message informationand repeating it enhanced novices' learning of the message content and the favorableness of their evaluations. In contrast, experts' learning was for the most part not influenced by these factors, and their evaluations reflected the type of message they received and the extent to which they evaluated the message content.
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