Detail Journal Of Service Research vol. 3 no. 4 (May 2001) Bibliografi Bahasa: (EN )    Year:: 2001    Bulan: 05    Edisi: Softcopy     Penerbit: SAGE Publications Jenis: Journal - ilmiah internasional [Lihat daftar eksemplar jurnal Journal Of Service Research] Artikel dalam koleksi ini A Product-Process Matrix For Electronic B2C Operations: Implications For The Delivery Of Customer Value, halaman 286-299 Integrating Gap Analysis And Utility Theory In Service Research, halaman 300-309 Mystery Shopper Benchmarking Of Durable-Goods Chains And Stores, halaman 310-320 The Role Of Professionalism In Determining Job Satisfaction In Professional Services: A Study Of Marketing Researchers, halaman 321-330 Modeling And Managing Student Loyalty: An Approach Based On The Concept Of Relationship Quality, halaman 331-344 Ingratiation And Assertiveness In The Service Provider–Customer Dyad, halaman 345-353  Edit Artikel Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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