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ArtikelDesigning DiLIS: a distance learners’ information service  
Oleh: Lock, Debbie ; Nordon, Jennifer
Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Journal of Librarianship and Information Science vol. 30 no. 4 (2008), page 241-248.
Fulltext: 241.pdf (291.77KB)
Isi artikelReports the preliminary results of a questionnaire survey, undertaken as part of the Continuing Vocational Education funded ‘Library Support for Distance Learners’ initiative at the George Edwards Library (GEL), University of Surrey. The study aims were: to identify the information needs and resource requirements of the University's distance learners; to design a range of new or modified library services to address these needs; to assess the resource implications of the proposed library and information services; and to enable GEL to formulate a policy for distance learners. Describes how the GEL Management designed a Distance Learners' Information Service (DiLIS) based on the findings of this study. DiLIS will offer a range of facilities including: a written policy that states the borrowing, reservation and renewal rights for all distance learning students; a World Wide Web based information gateway; a postal loan service; a document delivery service; a staffed telephone and electronic mail help line; remote literature searching facilities; a mediation service for negotiating access arrangements to alternative academic libraries; and modified user education programmes.
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