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Oleh:

Handayani, Dwi

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Widya Warta: Jurnal Ilmiah Universitas Katolik Widya Mandala Madiun vol. 32 no. 02 (Jul. 2008), page 102.
Topik: Quality Performance; Customer Satisfacton; Financial Performance

Ketersediaan

Perpustakaan PKPM Nomor Panggil: W76 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

The purpose of this study is to investigate the influence of quality performance on both financial performance and customer satisfaction, and the impact of customer satisfaction on financial performance. The data used in this study were colected from financial, production and marketing managers of manufacture company with SNI. The data collecting was done by mail survey of 1250 questionnaries. The questionnaires applied for analysis were 149 in number. Analysis was conducted by the use of SEM with AMOS ver 5.0.

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