Marketing in the Public Sector: Towards a Typology of Public Services  

Oleh:

Laing, Professor Angus

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Marketing Theory vol. 3 no. 4 (Dec. 2003), page 427–445.
Topik: marketing; models; public services
Fulltext: 427MT34.pdf (130.16KB)

Isi artikel

The concept of marketing has conventionally been viewed by public service professionals as inappropriate to organizations concerned with the delivery of public good services. However, the adoption of private sector based approaches to the organization of public services in many post-modern western economies has forced a fundamental reconsideration of the potential contribution of marketing to the delivery of public services. Against such a backdrop this paper critically reviews the underlying characteristics of public sector services and through articulating a classification of such services based on the nature of the organization-service user interaction, explores the application of particular conceptualizations of marketing to discrete categories of public services.

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