The Experience and Evolution of Trust : Implications for Cooperation and Teamwork  

Oleh:

Jones, Gareth R. ; George, Jennifer M.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: The Academy of Management Review vol. 23 no. 3 (Jul. 1998), page 531-546.
Topik: teamwork; experience; evaluation; implications; cooperation; teamwork
Fulltext: AA11_23_03_Gareth R. Jones.pdf (390.11KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: AA11.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

In this article we analyze the way that trust evolves in organizations and how it influences cooperation and teamwork. We propose that the experience of trust is determined by the interplay of people's values, attitudes, and moods and emotions. Then, using the perspective of symbolic interactionism, we examine how trust evolves and changes over time, describing two distinct states or forms of trust: conditional and unconditional. We look, too, at the factors involved in the dissolution of trust. Finally, we explore the relationship between trust and an important component of organizational performance and competitive advantage : interpersonal cooperation and teamwork.

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