Managers as Initiators of Trust : An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior  

Oleh:

Werner, Jon M. ; Brodt, Susan E. ; Korsgaard, M. Audrey ; Whitener, Ellen M.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: The Academy of Management Review vol. 23 no. 3 (Jul. 1998), halaman 513-530.
Topik: Managerial; managers; initiators; trust; relationship; framework; managerial trustworthy; behaviour
Fulltext: 259292.pdf (475,76KB)

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Perpustakaan Pusat (Semanggi) Nomor Panggil: AA11.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

In many approaches to interpersonal and organizational trust, researchers focus on employees' perceptions that their managers are trustworthy. We turn the tables, however, and examine the antecedents of managerial trustworthy behaviour and the challenge of initiating trust. Drawing on agency and social exchange theories, we present an exchange relationship framework that identifies organizational, relational, and individual factors that encourage or constrain managerial trustworthy behaviour.

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