A Case Study Of Knowledge Management In Multiagency Consumer-Informed ‘Communities Of Practice’: Implications For Evidencebased Policy Development In Health And Social Services  

Oleh:

Gabbay, John ; May, Andree Le ; Jefferson, Harriet ; Webb, Dale ; Lovelock, Robin ; Powell, Jackie ; Lathlean, Judith

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine vol. 7 no. 3 (Jul. 2003), page 283–310.
Topik: communities of practice; evidence-based practice; health and social services; knowledge management
Fulltext: 283H73.pdf (155.41KB)

Isi artikel

We report a study that facilitated and evaluated two multiagency Communities of Practice (CoPs) working on improving specific aspects of health and social services for older people, and analysed how they processed and applied knowledge in formulating their views. Data collection included observing and tape-recording the CoPs, interviewing participants and reviewing documents they generated and used. All these sources were analysed to identify knowledge-related behaviours. Four themes emerged from these data: (1) the way that certain kinds of knowledge became privileged and accepted; (2) the ways in which the CoP members transformed and internalized new knowledge; (3) how the haphazard processing of the available knowledge was contingent upon the organizational features of the groups; and (4) the ways in which the changing agendas, roles and powerrelations had differential effects on collective sense making. We conclude by recommending ways in which the process of evidence-based policy development in such groups may be enhanced.

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