Citizens’ Charter dan Reformasi Birokrasi  

Oleh:

Triantoro, Bambang Wicaksono

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: JKAP: Jurnal Kebijakan dan Administrasi Publik vol. 08 no. 02 (Nov. 2004), page 33-40.
Topik: Citizens Charter; Public Service; Good Governance

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ65 Non-tandon: 2 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Participative, accountable, and transparentpublic service, which honors the rights and the dignity of the citizens, is one among other objectives to be realized by Indonesian bureaucrag as the consequence of the implementation of the autonomypolig. It means that Indonesia bureaucracy should implement new approach, which accommodates new values in pro viding public services to their costumers, as it is guided by good governance principles. Citizens Charter is one among other strategies which can be utilized to realize participative, accountable and fransparentpublic services. This article is aimed to describe the pilot project of the implementation of the Citicens Charter, which was sponsored by Population and Polig Studies Center Gadjab Mada University, in three municipalities, namely: Yogyakarta, Blitar, and Ambarawa. By describing the three cases, the author would like to show that the implementation of Citizens Charter was succesfully imp rovedthe quality of public services.

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