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A study on six sigma, Lean and TOC - excellence in service management
Author:
Kothapalli, Sri Ram
Artikel dari
ANQ Congress 19-22 October 2010 New Delhi
, page 1-13
An Exploration of the Relationship Between Service Quality and Behavioural Intentions in Fast Food Restaurants
Author:
Zalatar, Willy F.
Artikel dari
The 14th Asia Pacific Industrial Engineering and Management Systems Conference (APIEMS), 3-6 December 2013 Cebu, Philippines
, page 1-6
Best Face Forward
Author:
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
Artikel dari
Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 82 no. 12 (Dec. 2004)
, page 47-59
Boss, I Think Someone Stole Our Customer Data (HBR Case Study and Commentary)
Author:
McNulty, Eric
;
Lee, James E.
;
Boni, Bill
;
Coghlan, John Philip
;
Foley, Jay
Artikel dari
Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 85 no. 9 (Sep. 2007)
, page 37-50
Breaking The Trade-Off Between Efficiency and Service
Author:
Frei, Frances X.
Artikel dari
Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 84 no. 11 (Nov. 2006)
, page 92-105
Can Patients Drive The Future of Health Care ?
Author:
Wyke, Alexandra
Artikel dari
Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 75 no. 4 (1997)
, page 146
Cloud Computing Best Practices for Managing and Measuring Processes fo On-demand Computing, Applications dan Data centers in the Cloud with SLAs
Author:
Beard, Haley
Penerbit:
[s.n]
Tahun terbit:
0
Jenis:
Books - E-Book
Competing on Customer Service : An Interview With British Airways' Sir Colin Marshall
Author:
Prokesch, Steven E.
;
Marshall, Chris
;
Weiser, Charles R.
Artikel dari
Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 73 no. 6 (1995)
, page 100-118
Culinary Essentials
Author:
[s.n]
Penerbit:
New York:
Glencoe/McGraw-Hill
Tahun terbit:
2010
Jenis:
Books - E-Book
Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View1
Author:
Gouthier, Matthias
;
Schmid, Stephan
Artikel dari
Marketing Theory vol. 3 no. 1 (Mar. 2003)
, page 119–143
E-Government and public libraries
Author:
Mackenzie, Christine
;
Froud, Rob
Penerbit:
Bertelsmann Foundation
Tahun terbit:
2002
Jenis:
Books - E-Book
Firing Up The Front Line
Author:
Katzenbach, Jon R.
;
Santamaria, Jason A.
Artikel dari
Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 77 no. 3 (1999)
, page 107-119
Food and Beverage : Operations, Methods, and Cost Controls ;Hospitality Professional series
Author:
Foster, Dennis L.
Penerbit:
Glencoe Press
Tahun terbit:
1992
Jenis:
Books - Textbook
Food and beverage operation : cost control and system management
Author:
Levinson, Charles
Penerbit:
Prentice Hall
Tahun terbit:
1976
Jenis:
Books
How Fidelity Invests in Service Professionals
Author:
McColgan, Ellyn A.
Artikel dari
Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 75 no. 1 (1997)
, page 137
Introduction to foodservice
Author:
Payne-Palacio, June
;
Theis, Monica
Edisi:
11th ed.
Penerbit:
Upper Saddle River, New Jersey:
Prentice Hall
Tahun terbit:
2008
Jenis:
Books - E-Book
Introduction to foodservice
Author:
Payne-Palacio, June
;
Theis, Monica
Edisi:
10th ed.
Penerbit:
Upper Saddle River, New Jersey:
Prentice Hall
Tahun terbit:
2005
Jenis:
Books - Textbook
Jual Dulu ke Pegawai, Jual ke Luar Kemudian
Author:
Susi, Oktiva
Artikel dari
Info Bank: Analisis Strategi Perbankan & Keuangan vol. XXV no. 293 (2003)
, page 54-55
Laporan Praktik Magang Sebagai Marketing Staff Di Divisi Pemasaran Pada PT Capital Trade Internasional
Author:
Sandy
;
Lembana, Devi Anggrahini Anni
(Advisor)
Penerbit:
Jakarta:
Program Studi Manajemen Fakultas Ekonomi dan Bisnis Unika Atma Jaya
Tahun terbit:
2012
Jenis:
Theses - Undergraduate Thesis
Laporan Praktik Magang Sebagai Health Counsellor Di Divisi Pemasaran Pada PT. Preventive Healthcare Indonesia
Author:
Sungkowo, Alexius Bambang
(Advisor);
Augustine, Angelina
Penerbit:
Jakarta:
Program Studi Manajemen Fakultas Ekonomi dan Bisnis Unika Atma Jaya
Tahun terbit:
2011
Jenis:
Theses - Undergraduate Thesis
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